“You didn’t fix it!” he shouted, waving his keys at me.
“Sir,” I said calmly, “I told you last week there were two separate problems. The check-engine light is related to the emissions system. That’s a different repair.”
“I don’t care about your explanations,” he snapped. “You should have fixed everything!”
“I can only repair what you authorize. It’s on the invoice.”
He grabbed his keys, shaking his head.
“This place is a joke,” he said. “I’m leaving a review.”
Then he walked out.
I stood there for a moment staring at the floor. People get frustrated when cars break down. I get that.
I just wish they understood how hard we’re trying.
By the time the shop started to quiet down, it was almost closing time.
I grabbed a broom and started sweeping under one of the lifts.
That’s when my broom hit something solid.
